ABOUT US
Balanced Bodies Lifestyle Clinic was founded 11 years ago and has grown to a well-established allied health clinic. We offer Exercise Physiology, Physiotherapy, Remedial Massage Therapy & Dietetics services for chronic and complex health conditions, general health and wellbeing, pregnancy and post-natal, and injury rehabilitation. Our niche areas include Cancer Care (2 of our clinic locations are within well respected Cancer Centres), Womens Health, Chronic Pain & Invisible Illnesses (EDS. hypermobility spectrum disorders, Chronic Fatigue).
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Our clinic is spread across 3 locations, with this role based at our main clinic in Cremorne. You will be working with a group of dedicated health professionals to deliver outstanding patient-centred care for our clients. It is our vision to inspire individuals to achieve their daily dose and plant SEEDS for their health.
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Planting SEEDS to us means:
Stay Social & manage stress
Exercise daily
Educated health advice & purpose in life
Diet & joy through healthy eating
Sleeping well
Our team of experienced health professionals are focused on helping people holistically to make sustainable and lasting lifestyle changes. We are dedicated to improving the health and wellbeing of people with chronic and complex health conditions, injuries and/or disabilities.
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We also have the vision of empowering our team to plant SEEDS for their Career & Life:
Seek out your passion project
Educate & be educated, stay curious
Empathy led practice
Discover your ideal workplace & lifestyle
Socialise & have fun with all aspects of life
Work Life Balance
Work close to home in a part-time role initially increasing to full-time in July.
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Career Progression
We are a family run business with a growth mindset. Meaning we treat our team like our family and work with them to help them grow and find opportunities within our business. We focus a lot of time on training and upskilling our team. There are opportunities available as our business grows for this role to progress to full-time, lead a team of dietitians or focus on a niche area.
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The Care Factor
Approachable and transparent management who provide clear communication. We appreciate and promote wellbeing in the workplace.
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Culture
Positive and inclusive culture within a friendly team who care about professionalism, evidence based practice and having our clients at the centre of our care.
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Extra Perks
Staff receive discounts on available services and group exercise classes, attendance to an annual team retreat, continuing education allowance, higher earning potential for those that are higher performers to receive commission on top of their base salary.
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Continuing Education & Mentoring
We have a network of clinicians we can connect with and will provide additional structured clinical mentoring, subscription to Education Webinars, and private practice skills mentoring with the owner of the practice.
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WHAT'S ON OFFER
ABOUT THE ROLE
As our primary receptionist & client experience officer your role is vital to the day to day running of our business and connecting all of our practitioners & clients. You will have the primary role of “first contact” and responsible for welcoming and introducing clients to the clinic and assist in the administrative function of their visits.
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Your will also support our practitioners by managing clients whilst they are in the reception area to ensure the smooth running of the practice. Your activities will focus on the day-to-day clerical/administration duties with the aim of enhancing the clinic with your communication skills with both clients and team members. Your excellent communication skills will meet the needs of clients both before and after each consultation in such a way as to maximize the client’s positive impression of their first and subsequent visits.
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Reporting to the Clinic Director, key duties and responsibilities of the role will include:
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Welcoming clients to the clinic
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Answering phones, handling new enquiries and booking appointments
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Managing group exercise timetable, bookings and class pass payments
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Managing Cliniko and TM2 practice management system
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Ensuring patients’ details are correctly recorded on Cliniko and TM2 and all patients have completed their registration and clinic consent form
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Accept payment and issue receipts using the Cliniko or TM2 practice system
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Typing letters/reports and assisting with routine correspondence, this includes email. Your role is to ensure timely response to incoming/outgoing correspondence so that letters and reports etc. are sent promptly and to ensure correspondence is appropriately acknowledged and filed correctly
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Maintain clear communication pathways for all members of the team
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Participate in regular team meetings
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Support marketing activities (as required) by assisting with testing/measuring, mail outs, providing feedback/suggestions, etc
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Assist with running of social media campaigns
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Assist in maintaining the overall appearance of the clinic by ensuring a high standard of cleanliness
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Notify the practice principal and therapy staff of any potential emergency and safety issues
This is a part-time positon and we are seeking applications from experience candidates, with remuneration commensurate with your qualifications, skills and experience.
ABOUT YOU
We are seeking someone who is confident, organised and has a flair for communicating with everyone.
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You will have a personal interest in health and wellbeing and although not essential, may have experience working in an allied health or medical practice.
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To be successful in this role and part of our amazing team, you will need a passion for helping people and delivering exceptional customer service for our clients.
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The Musts
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Excellent written and verbal communication skills
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Proficient use of Microsoft Office including Outlook
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Proficient use of Google Workspace (Gmail and Google Drive)
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Excellent customer service skills and a friendly disposition (customer first mentality)
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Ability to multi-task in a fast-paced environment
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Impeccable communication, and interpersonal skills
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Good understanding of Medicare and HICAPS processing
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Previous experience using Cliniko or TM2 a bonus
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Previous experience in an Allied Health Clinic is preferred
If this sounds like you and you are as excited as we are by this opportunity, then we would love to hear from you!
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To Apply
Please submit your resume and a cover letter outlining your talents for the role. Applications will be assessed as they are received and by our recruitment partner in the first instance.
Your application will include the following questions:
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Which of the following statements best describes your right to work in Australia?
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How many years' experience do you have as a Receptionist?
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Do you experience in Allied Health?
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Which of the following Microsoft Office products are you experienced with?
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What is your current notice period?
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What is your expected hourly rate?
HOW TO APPLY
Tell us why this job is for you!
This role is located in our Cremorne Clinic.
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To apply for this role, email your interest with your resume and a cover letter outlining your talents for the role to anna@bblifestyleclinic.com.au.